MOBILEservices Notebook Support Policy

Mobile Services provides full notebook support only for laptops purchased through the College of Medicine notebook program (Classes of 2010-2012).

Limitations on full support:

• Lost/Stolen notebooks are not replaced, and no loaners are provided in these cases. Users should use renters/homeowners insurance to cover loss
• Any damage is covered so long as we have a (broken) piece of hardware to send back to HP/Lenovo and the part is still under its warranty period

Support for any other laptop is limited to software assistance per the MOBILEservices Conditions of Service.  Users may be directed to the Buckeye Bar, Microcenter, or to their manufacturer for issues that surpass MOBILEservices' scope of operations.

Computer Repair Agreement

The end user shall be responsible for saving or backing up data contained on any computer that The MOBILEservices Staff agrees to re-image, repair or service. The MOBILEservices Staff and the College of Medicine shall have no responsibility for such data and shall have no liability arising out of the loss of such data. If MOBILEservices Staff agrees to attempt to save any end user data such service is provided at no cost to the end user, and the College of Medicine will assume no liability for data loss.

MOBILEservices Staff does not perform any data recovery services and shall not be held liable by anyone for the loss of data, nor will they be liable for indirect, special incidental, consequential, or other damages, however caused, arising out of the re-imaging process, repair or service of the computer and whether or not the end user has been advised of the possibility of such damages.